While their product is FDA-Cleared, there’s got to be a red flag coming up in your mind when you hear that an entire laser cap business popped up overnight with the infrastructure necessary to properly conduct quality control and comply with the many regulations of the laser cap industry.
Other brands, including Kiierr have sprung up, leveraging illumiflow efforts, directly or indirectly, as the predicate for FDA clearance.
Here’s a simple timeline using data from the FDA records of when Kiierr FDA clearance was granted. Note that Kiierr was granted FDA clearance through a laser device which gained its FDA clearance from illumiflow, effectively making illumiflow the grandparent predicate device.
The takeaway here is that some laser device websites are not established companies and may be operated by internet marketers who chase profits first with quality control and support infrastructure a second thought.
Of course, this is just opinion, but the optics are NOT good, so it’s worth doing your research before buying online.
“Fast” isn’t good when it comes to start-up laser cap brands
Running a laser cap company is expensive by nature, requiring infrastructure to support a team who can tend to endless assessment of emerging and current technologies, science and health, and customer service, all while remaining compliant to regulations. Meanwhile, to some companies, FDA clearance is just another startup cost.
The most obvious signs that Kiierr is operated by internet marketers and not people who are passionate about hair loss:
When Kiierr first launched its website, they used misleading information to project the image of a longstanding company with a history of sales and support. Most such information has since been removed – after websites like this one called them out online. Here are a few examples, some of which can be seen by stepping back in time on websites like archive.org.
- They recently removed customer reviews on their website predating their FDA clearance.
- The badges on their homepage for CNN, DATELINE, TODAY, The DOCTORs are misleading and link to the Kiierr product page, not to actual press information. Here’s the original website presentation from earlier in 2019:
Later in 2019, they updated their website with a small disclosure reading “LLLT Has Been Featured In:” See the image below. It’s circled in red so you can see it.
This is a common internet marketing tactic.
Note the additional disclosure is in light gray text, intentionally hard to read, which basically says that they’re toeing the line, but this isn’t necessarily for the shopper consumption.
Since their recent FDA clearance, they’ve flooded the internet with pop-ups and retargeting ads, a clear message of where time, energy, and money are being spent, marketing.
Kiierr basically copied content and concepts from other established brands websites.
See the examples below, listed oldest to newest.
Very similar, right? This is not necessarily illegal or wrong in general, but it is very telling as to who set the standard in this industry and which brands are “fast-followers”.
Review of Kiierr December 2019 Home Page
Kiierr 2019 and Obviously Copied Comparison Chart
Note the Similarities.
While we can’t be sure what’s going on at Kiierr headquarters, in general when so much is spent on marketing in the early days of business, areas such as customer support, product safety or quality control can take a hit.
Established companies like illumiflow, Capillus, and iRestore (full iRestore review here) are safe bets for both quality, safety, and service, so if you’re buying your first laser cap, it might make the most sense to stick to these original brands who were built on a solid foundation.
Be sure to take a look at the comments, experiences, and reviews of Kiierr by others like you below.
Kiierr Frequently Asked Questions
Can I Buy the Laser Caps by Kiierr on Amazon?
Unfortunately, it looks like Kiierr’s laser caps are no longer available on Amazon. We could speculate as to why but with their strict and often not liked return policy would have issues on Amazon.
We do see that all of the Kiierr competitors like HairMax, Capillus, iRestore, and illumiflow do all offer their laser helmets, combs and caps for purchase on Amazon.
Does Kiierr Customer Service Have a Phone Number to Call?
For the longest time folks would reach out to us here about having issues contacting Kiierr by phone. The biggest complaint was that the Kiierr customer service reps were unresponsive, however, they do seem to have a phone number more prominent on their website.
That said, when we tried to give them a call to ask a question there was no response. Hopefully, if you need to reach them you’ll have better luck.
What Other Hair Growth Products Does Kiierr Sell?
Like many hair regrowth companies, Kiierr’s primary product is their laser cap, which they offer two primary versions the 272 and 148 models.
Does Kiierr Offer any Upsells?
When you are investing a significant amount of money into a purchase of a laser cap you might be wondering if the company you are buying it from is going to try to upsell more products to you.
This is a great question.
When we checked Kiierr’s checkout process they did, in fact, try to sell you more items primarily a carrying case (which comes standard with several of their competitor’s laser caps by the way).